Bilingual Paralegal Assistants
We provide full-time bilingual paralegals who are attorneys in Colombia. Before starting with your firm, they each receive a two-week intensive training on U.S. legal processes and law firm workflows, so they come to you with a strong familiarity of the work they will be expected to do. Thereafter, they are provided optional one-hour weekly additional trainings on various legal topics and best practices.
All trainings are provided by experienced U.S. attorneys with years of practice across different areas of law. The paralegals can support your firm by preparing legal forms and documents, taking client statements, assisting with drafting cover letters and tables of contents, organizing case files, and following up with clients.
Bilingual Legal Support Professionals
We offer bilingual legal support professionals to help your law firm increase efficiency, scale with confidence, and deliver a strong, client-centered experience across all stages of your operations.
Our professionals can support your firm in roles such as reception, client intake, administrative support, case management, operations and sales support, and billing and collections, allowing your internal team to focus on higher-value legal work.
They are trained to handle day-to-day administrative and client-facing tasks, including managing inbound and outbound calls, coordinating meetings and deadlines, supporting case workflows, and maintaining organized communication with clients in both English and Spanish.
This service is also an ideal solution for law firms that are not yet ready to hire additional in-house staff. Our bilingual professionals receive structured training led by U.S. law firms and are then tailored to your firm’s specific processes, practice areas, and operational needs, ensuring seamless integration into your team.
Bilingual Receptionist
We offer bilingual receptionists to help your law firm increase efficiencies, scale more rapidly, and provide a client-centered experience. They are trained to complete routine administrative tasks and improve customer service by managing client calls, coordinating important meetings, deadlines, and more.
Bilingual receptionists are also a great option for your legal practice if you are not ready to add another full-time in-house staff member. Our receptionists are trained by law firms in the United States but are tailored to your specific needs by the hiring law firm.
FAQ
When you do the training, is it focused on the type of immigration law that they will be practicing with my firm?
Our team is made up of bilingual legal professionals, including paralegals and client service agents, all selected through a rigorous recruiting process in Colombia. Our paralegals are licensed attorneys who graduated from law school in Colombia, and their legal education provides a strong foundation before beginning specialized training in U.S. immigration law. Once they join our team, they complete a two-week intensive training focused on immigration law, giving them exposure to different U.S. immigration agencies, procedures, and policies, as well as hands-on practice with both affirmative and defensive immigration matters. At the same time, our bilingual professionals supporting reception, intake, administrative, operations, and billing functions receive structured training focused on law firm workflows, client communication, and operational support across multiple practice areas. After the initial onboarding, all team members continue strengthening their skills through ongoing weekly training sessions led by experienced U.S.-based attorneys and legal professionals.
Will the team receive training related to my areas of practice?
Our team receives structured, role-specific training aligned with each firm’s areas of practice. Paralegals complete a 90-hour training program focused on U.S. immigration law, including general, humanitarian, and affirmative matters, while our bilingual legal professionals supporting reception, intake, administrative, operations, and billing functions are trained on law firm workflows and client-facing processes across multiple practice areas. After the initial training, each firm provides tailor-made guidance based on its specific needs, and we continuously review and improve our training programs while providing weekly updates to ensure ongoing alignment with our clients.
What are the steps of your selection process?
Our selection process is completed in three steps:
• Verification and background check of each candidate.
• Initial interview to assess skills, experience, and professional interests.
• Interview with a U.S.-based attorney or legal professional, including an evaluation of English fluency and the candidate’s suitability for a remote legal support role, whether as a paralegal or bilingual legal professional.
Do your team members work from home or from an office?
Our paralegals and bilingual legal professionals work from our main offices in Cali and Medellín, Colombia. Each team member has direct supervision and access to on-site IT support. If any issue arises—such as late arrivals or lack of responsiveness during regular work hours—our managers and supervisors are always on site to provide real-time support and immediate assistance.
Would your team work in the same hours as my time zone or how does that work?
Our paralegals and bilingual legal professionals support law firms across different U.S. time zones. Our standard operating hours are aligned with U.S. business needs, and when required, we can adjust schedules to match your firm’s office hours, ensuring availability, continuity, and seamless collaboration. This flexibility allows us to effectively support firms nationwide.
Do your team members have their own email and phone system, or are they added to our firm’s systems?
We provide our own email and phone systems at no additional cost to your firm. Some clients prefer their team members to work directly within their existing systems and provide access or licenses to their paralegals or bilingual legal professionals. We are fully flexible and happy to accommodate your firm’s requirements.
Phone Services: Each team member is provided with a U.S. local phone number corresponding to the city and state where the client firm is located. This number can place and receive calls like any other U.S. phone number, and we can customize Caller ID. WhatsApp and SMS are enabled using the same number.
Email: Each team member is assigned an email address provided by us but can also be added to your firm’s internal email system if preferred.
Do you provide a computer and workstation for your team members?
Yes. All of our paralegals and bilingual legal professionals work from our offices and are provided with a complete workstation. Each team member receives a laptop equipped with Windows 10, Microsoft Office, Adobe PDF, Zoom, Teams, and a virtual phone system. Additional software can be accommodated, with licensing costs covered by the client firm.
What training do you provide to your team members?
You may review our training schedule by clicking the “Download” button. Our paralegals receive ongoing weekly training and updates focused on U.S. immigration law, while our bilingual legal professionals receive continuous training aligned with law firm workflows, client communication, and operational support across multiple practice areas.
Contact Us
Our paralegals and receptionists are trained and committed to provide the assistance your law practice needs to grow economically and continue to provide excellent legal results to your clients.