Client Intake · English & Spanish · All 50 States
Legal Intake Services That Stop Leads From Leaking
Dedicated bilingual intake specialists answer your calls, web forms, and chats live, run your qualification script, and push every lead into your case-management system the same day.
Most firms do not have a marketing problem — they have an intake problem. Studies of legal consumer behavior consistently show that callers who reach voicemail move on to the next firm within minutes, and that the firm that responds first usually signs the case. When a receptionist is on another line, at lunch, or gone at 5 p.m., paid leads you already bought are quietly lost.
Legal intake services solve that by putting trained people, not a generic answering service, on the first conversation. Our specialists work your intake script, ask the qualifying questions your practice area requires, check for conflicts against your list, collect the facts your attorneys need, and schedule the consultation directly on your calendar — all while the caller is still on the line.
Because every specialist is fully bilingual, Spanish-speaking callers are handled in Spanish from the first second — no interpreters, no callbacks, no lost cases in the fastest-growing segment of the U.S. legal market. Intake staff are W-2 employees of Bilingüe under our LATAM employer-of-record structure, working from monitored offices on company-issued equipment, aligned to your business hours in any U.S. time zone.
What Our Intake Service Covers
Every channel answered live
Phone, web form, chat, and after-hours overflow — answered by a person who knows your firm, not a call-center script.
Native English and Spanish
Spanish-speaking prospects are qualified in their own language on the first call, with no interpreter delay.
Your script, your criteria
We run your qualification questions, conflict checks, and sign-up steps exactly as your attorneys defined them.
Same-day follow-up
Unreached leads get a structured call, text, and email sequence instead of sitting untouched in an inbox.
Logged and reportable
Every contact is entered in your case-management or CRM system, so you can see source, outcome, and conversion by week.
Confidentiality controls
Monitored offices, company devices, least-privilege access, U.S.-governed confidentiality terms, and $1M breach insurance.
Intake Options Compared
| Factor | Voicemail / in-house only | Generic answering service | Bilingüe intake |
|---|---|---|---|
| Who answers | Whoever is free | Rotating operator | Your dedicated specialist |
| Knows your practice area | Yes | No | Yes, trained on your script |
| Spanish-language intake | Sometimes | Rare or interpreted | Always, native level |
| Qualification and conflicts | Inconsistent | Message taking only | Full script and screening |
| Enters data in your system | Manual, delayed | Emailed transcript | Direct entry, same day |
| Coverage | Business hours | 24/7 generic | Your hours plus after-hours overflow |
| Appointment setting | Callback later | No | Booked on your calendar live |
| Cost model | Full U.S. salary | Per minute, unpredictable | Fixed monthly seat |
When Firms Bring Intake to Us
You are paying for leads you never speak to
If ad spend is up and signed cases are flat, the gap is almost always response time on the first contact.
A large share of callers speak Spanish
Immigration, personal injury, family, and consumer practices lose retainable cases when Spanish calls go to voicemail.
Attorneys or paralegals are doing intake
Screening calls is the most expensive possible use of billable time. A dedicated seat frees it back up.
Volume spikes are unpredictable
Campaign bursts, disaster events, or policy changes can double call volume overnight. Seats scale in days.
How We Launch Your Intake Desk
Step 1 · Map the intake flow
We document how leads arrive today, your qualification criteria, conflict rules, and what a signed case requires.
Step 2 · Select your specialists
You interview vetted bilingual intake candidates and approve each seat. Employment, NDAs, and training are ours to handle.
Step 3 · Connect the systems
Least-privilege access to your phone system, CRM or case manager, and calendars, with the script built into the workflow.
Step 4 · Measure and tune
Weekly reporting on answered calls, speed to lead, qualified rate, and consultations booked — then adjust the script.
Frequently Asked Questions
See how many leads you are losing
Book a 20-minute call and we will map your current intake flow, or model the cost of a dedicated bilingual intake seat against an in-house hire.